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SmartFlow Integrations

Messaging Consent & Opt-In Policy

Last updated: June 8, 2026

Overview

SmartFlow Integrations ("we," "us," "our") only sends SMS or text messages to individuals who have provided express, affirmative opt-in consent to receive such communications. This page documents how we collect consent, what types of messages we send, how recipients can opt out, and provides verifiers (including Twilio and other carriers) with a description of our public opt-in workflow.

Primary Opt-In Workflow (Website Contact Form)

The primary opt-in point is our public contact form at smartflowintegrations.com/contact. No login or purchase is required to access the form. Opt-in is captured as follows:

  1. A visitor enters their name, email, and message. The phone number field is clearly labeled "Phone (optional)" and can be left blank to submit without SMS opt-in.
  2. If the visitor enters a phone number, an unchecked SMS consent checkbox appears immediately below the phone field, alongside the consent language (quoted verbatim below).
  3. The visitor must affirmatively click the checkbox to enable the "Send Message" button. The form cannot be submitted with a phone number unless the checkbox is checked. Consent is never pre-checked.
  4. When the form is submitted, we record the consent timestamp, the exact consent language shown, the submitter's IP address and user-agent, and a source identifier for the form version — all stored in our CRM as an auditable record.

Verbatim consent language shown at opt-in

“I agree to receive service-related text messages from SmartFlow Integrations (e.g. appointment scheduling, support updates, and quote or invoice notifications). Message frequency varies (typically 1–10 per month). Message & data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of any purchase. See ourMessaging Policy.”

Opt-in URL for verification purposes: https://smartflowintegrations.com/contact

Additional Opt-In Channels

Consent is also collected through two channels available only to existing clients:

  • Client Onboarding Agreement — During onboarding, customers sign a service agreement that includes explicit opt-in to receive operational text messages (support tickets, invoices, project updates, scheduling). Consent is captured as a signed record.
  • Client Portal — Authenticated clients can manage their SMS preferences from their portal profile, including opting in, opting out, or changing the phone number on file. Every change is logged with a timestamp.

Types of Messages

We send the following types of transactional text messages to opted-in recipients:

  • Support ticket updates — Notifications when a support ticket status changes or receives a response.
  • Invoice and payment reminders — Reminders about upcoming or overdue invoices.
  • Project milestone updates — Notifications about project progress and completed milestones.
  • Contract renewal reminders — Alerts when a service contract is approaching its renewal date.
  • Appointment and scheduling confirmations — Confirmations and reminders for scheduled consultations or service calls.

We do not send marketing or promotional text messages. All messages are transactional and directly related to the services we provide to our clients.

Message Frequency

Message frequency varies based on account activity. Clients typically receive between 1–10 messages per month, depending on open support tickets, active projects, and billing activity. We do not send recurring automated messages outside of active service engagements.

How to Opt Out

Recipients can opt out of text messages at any time by:

  • Replying STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any text message received from us.
  • Replying HELP to any message for assistance.
  • Emailing us at info@smartflowintegrations.com with the subject line "Opt Out of Text Messages."
  • Calling us at (800) 790-9811 during business hours.

After opting out, you will receive a single confirmation message and no further text messages will be sent unless you opt back in through one of the channels above.

Data Privacy

Phone numbers collected for messaging purposes are stored securely and are never sold, shared, or rented to third parties. Phone numbers are used solely for the purpose of delivering service-related communications as described above. Opt-in records — including timestamp, IP, user-agent, and the consent text shown — are retained for audit purposes.

Contact Information

If you have questions about our messaging practices or this consent policy, please contact us:

SmartFlow Integrations

7849 Palace Dr, Cincinnati, OH 45249

(800) 790-9811

info@smartflowintegrations.com

Standard message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of any purchase.